Terms of Service

The service

This site provides an online tool for restoring old photographs: general restoration, colorization, scratch removal and fade recovery. Photo processing is enabled only for signed-in Google users and proceeds only when server-side safety, quota, budget and private-storage gates pass. Sample results are fixed demonstration pairs, not processing of your files.

Free previews

When public processing is available, each Google account receives one free preview per UTC day, resetting at 00:00 UTC. Unused allowances do not accumulate. Free previews are limited to 512 pixels on the longest edge and carry a watermark; the free tier does not include finished-image downloads. Human verification and daily site availability limits apply.

Paid photos

Paid processing uses purchased credits only after you select it. The one-time packs are $4.99 for 10 photos, $9.99 for 30 photos and $19.90 for 80 photos. The 10-photo pack is $0.50 per photo after rounding. These packs do not renew automatically. Checkout is available through Stripe. Credits are added only after payment is verified.

Results, refunds and failed processing

AI may reconstruct details and change a person's likeness. Dissatisfaction, a result that does not look like the person, or a change of mind does not qualify for a refund or free redo, except where applicable law requires otherwise.

You may request a full refund of a completely unused pack within 7 days of purchase. Used packs are not refundable. A confirmed full refund removes the pack's remaining credits and revokes access to results purchased with that pack; a partial refund does not invalidate the whole pack. We do not initiate automatic refunds.

If a processing attempt fails because of our service, contact hello@heirloompix.com. When a paid restoration fails, the credit is returned to your pack automatically so you can try again, up to 3 times per account per day; after that, failed attempts go to manual credit review, capped by the original purchase. A returned credit is not a cash refund. We reconcile tasks still unresolved after 24 hours before deciding the outcome. Images rejected before generation do not count as completed processing; prohibited uploads do not qualify for a refund.

Acceptable use

You agree not to use this site to:

• Upload or attempt to process images you have no right to use.
• Upload unlawful, harmful or abusive content, including sexual content involving minors or non-consensual imagery.
• Attempt to disrupt, overload or reverse-engineer the service.

Content submitted to the tool may be subject to automated safety screening when real processing is enabled.

Photos you upload

You must be 18 or older to upload photos. By uploading, you confirm that you have the right to use every photo and the permission of every identifiable person in it. If a photo shows anyone under 18, you confirm that you are their parent or legal guardian or have that person's permission. You may not upload photos of someone else's child without permission, and you may not use our service to create nude, sexual, intimate or exploitative content involving anyone under 18. We do not verify age or permission, and you are responsible for the photos you upload. Content that breaks these rules is not delivered, and we may refuse service, refund or report it as required by law. To have a photo removed, email hello@heirloompix.com; we delete our copies within 24 hours of a valid request.

Your photos and rights

You keep all rights to photos you choose in the tool. When you press restore, your photo is uploaded to this site's server for validation, SeeAPI safety review and Kie processing. Approved results use private, owner-scoped storage. The Privacy Policy specifies access and deletion periods, including Kie’s separate retention limits and our inability to immediately delete its copies. We claim no ownership over your images.

No warranty

The site is provided "as is", without warranties of any kind. Restoration quality can vary with the condition of the source scan, and results are not guaranteed for any particular purpose.

Limitation of liability

To the maximum extent permitted by law, the site operator is not liable for indirect, incidental or consequential damages arising from use of the site, including loss of data or images. Always keep your original scans.

Changes

These terms may be updated as features change. The date above shows the latest revision. Continued use of the site after an update means you accept the revised terms.

Contact

Questions about these terms can be sent via the contact page.